Service Manager

Automotive Talent Partners is recruiting a Service Manager in Reading, Berkshire.

You will lead the day-to-day service operation, supporting the team in delivering organised workshop activity and clear customer communication. The role combines people management, departmental performance and responsibility for maintaining a professional service experience.

Salary depending on experience.

Key responsibilities

• Lead, support and develop the service team.
• Coordinate with workshop colleagues to manage workload and customer commitments.
• Monitor service activity, departmental performance and customer feedback.
• Maintain clear communication about work progress, authorisation and vehicle collection.
• Help resolve customer concerns and operational issues.
• Review processes, records and service standards for accuracy and consistency.
• Identify practical improvements to efficiency, customer retention and team performance.

• Relevant experience managing an automotive service or aftersales operation.
• Strong team leadership and people-management skills.
• An understanding of workshop coordination and service-department processes.
• Clear communication and a constructive approach to resolving customer issues.
• Commercial awareness, organisation and a consistent customer-service focus.